Refund policy

RETURN AND REFUND POLICY

Apfelstrudel wants you to be happy with your purchase, and makes every effort to ensure a great shopping experience. However, there may be times when, despite my best efforts, my customers have a complaint about one aspect or another of their order. 

Here are some key notes regarding refunds:

What is your return and refund policy?

Simply stated, my return and refund policy is this: If it's my fault that you're not happy with your order, Ie will happily refund you in full. Specifically, "my fault" means:

a) the item was defective or damaged before shipping

b) I did not accurately describe the item and consequently the item you received did not meet your expectations (for example: if I said the item was red, and it was blue)

c) I made a mistake in mailing the order to you -- that is, I did not ship the item to the address reflected in your order

Are there exceptions to your return and refund policy?

Yes -- if a complaint involves something that is NOT my fault, the request may be declined, or may be considered only on a case-by-case basis.  

Such cases may include, but are not limited to the following:

a) The item you received was as described in our listing, but you have decided that it does not suit you after all.

b) The item was accurately described in my listing, but you misread or failed to read a part of the description (for example, the size of the item)

c) The item was delayed or damaged in transit due to an error or negligence on the part of the postal system.

In cases a and b above, a full refund will be given ONCE THE GOODS HAVE BEEN RETURNED TO US IN GOOD CONDITION. The cost of returning the goods to me will be the responsibility of the buyer.

In case c above, I cannot be held liable for the poor service of postal personnel, and a refund cannot be given. Please see my Shipping Policy for more details about shipping-related issues.

How can I file a return or refund request?

Please e-mail me your complaint. To help me evaluate the request faster, please include photos of the product, if applicable (for example, if you think there was a defect). My insurance provider may also request additional documentation, and we will pass these requirements on to you. Your cooperation in providing this information will facilitate timely processing of the refund request.

More questions about refunds? Please contact me and I will get right back to you.